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Refund policy

SecureBootLabs Refund & Return Policy

Effective Date: August 3, 2026

At SecureBootLabs, we strive to provide high-quality bootable USB drives, operating system installations, recovery tools, and software solutions. Please review our refund policy carefully before making a purchase.

1. Physical Products (Bootable USB Drives)

We accept returns of unused physical products within 30 days of delivery, subject to the following conditions:

  • The USB drive must be returned in its original condition.

  • The product must not be physically damaged, modified, or intentionally corrupted.

  • All original packaging and included accessories must be returned when applicable.

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

2. Defective or Damaged Products

If your USB drive arrives:

  • Damaged during shipping

  • Defectively manufactured

  • Unable to be read by multiple compatible computers

  • Incorrectly shipped

Please contact SecureBootLabs within 14 days of delivery.

When contacting us, please include:

  • Your order number

  • A description of the issue

  • Photos of the damaged product (if applicable)

  • Any error messages encountered

After verification, we may provide:

  • A free replacement

  • A repair or replacement download

  • A full refund, at our discretion

3. Software & Digital Downloads

Due to the nature of digital products, all software, digital downloads, license keys, and downloadable content are non-refundable once access has been granted or the product has been downloaded, except where required by applicable law.

Refunds may be considered only if:

  • You accidentally purchased the same product multiple times.

  • We are unable to provide the advertised product.

  • The software cannot be delivered due to an error on our end.

  • The product contains a verified technical issue that our support team cannot resolve.

4. Bootable Operating System Media

Many SecureBootLabs USB drives contain freely available open-source operating systems or recovery environments that have been professionally configured, tested, and prepared for convenience.

Refunds will not be issued solely because:

  • You changed your mind.

  • The operating system is different from your personal preference.

  • Your computer does not meet the operating system's hardware requirements.

  • Secure Boot, BIOS, UEFI, TPM, or other firmware settings require configuration.

  • Your computer manufacturer restricts booting from external media.

  • You no longer need the product after purchase.

We encourage customers to review product descriptions and system requirements before ordering.

5. Technical Support

Before requesting a refund, we strongly encourage customers to contact our support team.

Many boot issues can be resolved by:

  • Changing BIOS or UEFI settings

  • Selecting the correct boot device

  • Disabling or configuring Secure Boot where appropriate

  • Updating system firmware

  • Using the appropriate boot mode (Legacy BIOS or UEFI)

Our team is happy to assist with installation and boot-related questions whenever possible.

6. Return Shipping

Unless the return is due to our error or a defective product:

  • Customers are responsible for return shipping costs.

  • Original shipping charges are non-refundable.

We recommend using a shipping service with tracking information, as SecureBootLabs is not responsible for returns lost in transit.

7. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Downloaded software

  • Digital license keys

  • Custom-built or personalized USB drives

  • Products intentionally modified after delivery

  • Products physically damaged by misuse

  • Products infected with malware after delivery

  • Items returned outside the applicable return period

8. Order Cancellations

Orders may be canceled for a full refund before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled. Customers may instead request a return under this policy if eligible.

Digital orders that have already been delivered or made available for download cannot be canceled.

9. Chargebacks

If you experience any issues with your order, please contact SecureBootLabs before initiating a payment dispute or chargeback.

Most problems can be resolved quickly through our support team. Fraudulent or abusive chargebacks may result in future orders being declined.

10. Limitation of Liability

SecureBootLabs provides software and bootable media "as is." While every product is tested before shipment, we cannot guarantee compatibility with every computer, firmware version, or hardware configuration.

Customers are responsible for ensuring compatibility with their own systems before purchase.

SecureBootLabs shall not be liable for:

  • Loss of data

  • Business interruption

  • Hardware failures

  • Installation mistakes

  • Damage caused by misuse or improper configuration

Customers should always maintain backups of important data before using recovery or installation media.

11. Contact Us

If you have questions regarding this Refund & Return Policy or need assistance with an order, please contact SecureBootLabs through the contact information provided on our website or marketplace storefront.

We are committed to resolving issues fairly and providing excellent customer service.